by Ken Lopez Founder/CEO A2L Consulting
by Ken Lopez Founder/CEO A2L Consulting
by Ken Lopez Founder/CEO A2L Consulting
by Ken Lopez Founder/CEO A2L Consulting
by Ken Lopez Founder/CEO A2L Consulting
by Ken Lopez Founder/CEO A2L Consulting Some companies have justifiably built a reputation for extraordinary customer service. Ritz-Carlton is one of them, but not everyone has had the opportunity to test that reputation in real life. As it happens, I recently put Ritz-Carlton to the test while I stayed at the Ritz-Carlton in Maui, Hawaii. It’s a lovely place, and my wife and I chose the Club Level for our stay. But as can happen even at a Ritz-Carlton, some things went wrong. Actually, a lot of things went wrong. The club level was unexpectedly bought out by an unnamed VIP, and when my wife and I checked in for what was supposed to be our first real vacation without our triplets since our honeymoon in 2006, the front desk staff let us know that we would not be receiving the five meals per day and adult beverages associated with a Ritz-Carlton club level stay.
by Ken Lopez Founder & CEO A2L Consulting
by Ken Lopez Founder & CEO A2L Consulting
by Ken Lopez Founder & CEO A2L Consulting
by Theresa D. Villanueva Director, Litigation Consulting A2L Consulting
by Ken Lopez Founder & CEO A2L Consulting
by Ken Lopez Founder & CEO A2L Consulting There’s no question that in this decade, lawyers looking to improve their trial practice skills cannot afford to ignore blogs, how-to videos and other visual media. We wrote recently about the best blogs and best LinkedIn groups for litigators and litigation support, and, of course, many other social media outlets exist as well.
by Ken Lopez Founder & CEO A2L Consulting Earlier this week, we wrote about the best blogs for litigators to follow. In addition, LinkedIn groups are a great place for discussions of all types. Very often, these groups are the first place that one can find new trends in the industry. The fact that a group does not cover your field of practice, incidentally, does not mean that there are not great discussions going on there.
by Ken Lopez Founder & CEO A2L Consulting If you saw the Super Bowl this past Sunday, you saw some interesting things.
Share: