I love what we can do with data at A2L, particularly when we couple well-chosen words with well-designed litigation graphics. I think this area of our litigation consulting work is one place we add tremendous value. We can overplay a threat, or we can make something seem harmless. The latter is MUCH harder to do. Today, I'll focus on how one can use language and data to either inflame or calm your audience selectively. Why would you want to do this? Frankly, it's one thing trial lawyers and trial consultants do every day. Litigants on both sides of a case work with highly creative people who find ways to message the truth in a way that favors the client. Virtually every type of case benefits from this kind of statistical messaging. Fear is the best lever we have to motivate decision-making. We've written about this sort of thing before in articles like: 6 Ways to Convey Size and Scale to a Jury 5 Demonstrative Evidence Tricks and Cheats to Watch Out For What Trial Lawyers Can Learn From Russian Facebook Ads Trial Presentation Graphics: Questioning Climate Change in Litigation Using Trial Graphics & Statistics to Win or Defend Your Case Numbers in Litigation Graphics Do Not Lie, People Do The coronavirus is no joke, and I don't intend to be lighthearted or flippant about it. But, most of us are talking about every day now, right? And, the cacophony of those discussions will only get louder over the next month. It's an accessible and relevant example to use to make a point, and this article might even give you a talking point or two. As you read this article, remember, the point of this post is to point out how easy it is to use (arguably) accurate data to influence decision-making, not to use false data to make your point. Anyone can do that. So, should you be scared of the coronavirus? Presented below are two sets of five talking points, and all of them are true. As you read through them all, ask yourself, which side won out? Fear or peace. 5 Reasons to Be Terrified of the Coronavirus It's everywhere, and there is no cure. COVID-19 is probably very widespread already, and more frighteningly, we just don't know how widespread. We've all heard that testing in the U.S. was flubbed very badly. Source. So, given that we've only seen 135 cases in the United States, why might we worry that it is everywhere? Well, the old lily pad adage explains why worrying about the spread is well-founded. If you know a pond will be fully covered by lily pads after 48 days, and that lily pads will double in coverage every day (as the coronavirus does), how many days will it take before the pond is half covered? Our readers are some of the smartest, most educated people in the world, so I bet you figured that one out. It's day, forty-seven. But, the point of this example is the troubling follow-up question: at what point would you really notice the lily pad coverage? The answer is somewhat scarily, maybe, day forty-three, forty-four, or day forty-five when coverage is around 5-10%. So, we only may be at day five or so in this metaphor, which is why we don't really notice the virus close to us yet. The incubation time before symptoms show up may be weeks, and many never show symptoms. Maybe we will understand how widespread it is once actual testing starts in a week. One expert believes there may already be 100,000 cases in the U.S. Source. Brain damage. Announced yesterday, it can cause brain damage. Source.
A very close friend just asked me what we do at A2L Consulting. Last week, a 30-year colleague and client remarked that he didn’t realize that half of our business involved jury consulting. Last night, a high-profile trial lawyer kindly complimented our firm while speaking to a group -- but called the company by its former name of 10 years ago. It’s my job to explain to people who we are and what we do, and some of the people closest to me don’t understand what we do as litigation consultants at A2L Consulting. Clearly, I am doing something wrong. The purpose of this article is to provide a detailed overview of the work we do as litigation consultants. Still, it will also educate anyone involved in trying cases about best practices in specific areas of trial preparation and trial practice. The Big Picture Our firm was one of the first (if not the very first) to call itself a Litigation Consulting firm back in the mid-1990s. At a 30,000 foot level, litigation consultants like A2L are hired by top trial lawyers and large corporate legal departments to help increase the odds of winning a particular case. We help increase the odds of winning a particular case by: testing and refining cases during a mock trial and jury consulting process by soliciting and measuring feedback from mock jurors and mock judges; helping to refine the narrative and key arguments to be delivered at trial through our peer-to-peer litigation consulting process. This litigation consulting process often includes multiple rounds of practice, particularly of the opening statement; designing litigation graphics presentations rooted in persuasion psychology that help judges and jurors both understand our cases and help to persuade those same fact-finders to take our side in the case; and using highly trained hot-seat operators (trial technicians) to display electronic evidence on the fly and leave the trial attorney in a position to connect with judge and jury; I call these four areas, jury consulting, litigation consulting, litigation graphics consulting, and trial technology consulting. Collectively, I call them all litigation consulting. Within each category, there are MANY sub-services. Below is an overview with linked articles that explain each of these four areas in more detail and offer best practices. If you are in the business of trying cases, there is a lot of value here for you in the materials below.
Sometimes I fear that my tips for trial lawyers might be perceived as self-serving. They're not, I promise, but I understand how someone could think that. Well, for at least for the duration of this article, don't take my word for it, please. Every day, we work with some of the world's best trial lawyers. I learn a lot from watching how the very best prepare for trial, and it is a pleasure to share what I witness with other great trial lawyers. Today, I'm presenting a collection of videos (some are from A2L clients, and some are not), trial presentation examples, sample litigation graphics, and other instances where trial lawyers and other great presenters lead by example. In this article, I'm not just asking you to accept what I say. I am asking you to watch your peers show or tell how to best persuade judges, jurors, and people in general. Here are twelve tips (really, there are hundreds of best practices embedded in here) from some of the world's best trial lawyers and presenters: Persuasive Storytelling Matters! Watch three accomplished trial lawyers explain why: https://www.a2lc.com/blog/three-top-trial-lawyers-tell-us-why-storytelling-at-trial-is-so-important Litigation Graphics should not be created by trial counsel - ever. These examples show why: https://www.a2lc.com/blog/excellent-litigation-graphics-in-the-impeachment-trial Litigation Graphics - It's no longer about reading bullet points. Jurors simply expect more!: https://www.a2lc.com/blog/still-think-persuasion-is-about-talking-while-showing-bullet-points-and-not-litigation-graphics Love him, hate him, respect him, disrespect him - whatever - this politician presents better than most trial lawyers (the linked articles are a trial lawyer presentation goldmine!): https://www.a2lc.com/blog/netanyahu-persuades-and-presents-better-than-most-trial-lawyers
Finally. High-quality litigation graphics made an appearance at the impeachment trial. If you are a trial lawyer or you help trial lawyers, this article is a must-read, because it will help you see the future and help you persuade better. I've published three recent articles about the impeachment hearings/trial and the litigation graphics and technology used: 5 Litigation Graphics Lessons from the Impeachment Hearings Who Won the Impeachment Trial Initial Opening Statements? Impeachment Hearings Provide Trial Technology Lessons I thought those three articles would be my last on the subject, and then something impressive happened. Objectively effective litigation graphics were (finally) used on Day 6, and they offer a look into the future for all trial lawyers. The first five days of the impeachment trial left me feeling sad for those rare few of us who are experts in the art and science of litigation graphics. For the most part, the PowerPoints used were better than nothing but fell far short of maximizing persuasion (based on current persuasion science). They looked like what lawyers can create on their own, what you see at most trials, and what you see in most corporate conference rooms. They were ugly and flawed. Again, though, they were better than nothing. When defense counsel presented opening statements on Day 1 of the trial and used no visuals, I was confused. I know the background of some of these lawyers and have worked with some of them. I know they know better. It was disheartening. And then came the opening defense arguments on Day 6, and finally, excellent litigation graphics made an appearance. As I've said before, none of my articles are political in any way. I am only commenting on the quality of the litigation graphics presentations and technology used. I'm leaving the content entirely alone. Nevertheless, I know it's hard to separate the litigation graphics from the messenger if you feel strongly about one side or the other. But, if you are a trial lawyer, you really should be able to separate the two. The litigation graphics used on Day 6 were very good - both from a persuasion science standpoint and from an artistic standpoint. I appreciate the sophistication of them as they now can help me explain what good PowerPoint looks like (without getting into our presentations which are often sensitive or confidential). Let's discuss five key points and briefly discuss what you can learn from them. 1. These litigation graphics were more like a news graphic than a trial graphic. The national news industry is years ahead of most of the legal industry in creating memorable and persuasive graphics. I've written about this in articles like 10 Things Litigators Can Learn From Newscasters and Watch The Weather Channel Use Animation to Persuade.
Today, we are celebrating you - our subscribers - because we have reached a new milestone - 10,000 subscribers to this blog! To celebrate, we are releasing the list below for the very first time - A2L Consulting's Top 100 Articles of All Time. We started this publication in 2011 against my best instincts, and I delight daily in how wrong I was. Now, almost 700 articles later, being named a top blog by the ABA, and after millions of visits to our site and The Litigation Consulting Report blog (free subscription here), I now understand that we filled a significant void. It turns out that those seeking to persuade, inside the courtroom or elsewhere, really did not have an excellent place to go and learn about persuasion science. They certainly don't teach storytelling for persuasion in law school, and the intricacies of demonstrative evidence/visual aids are too much for any one lawyer to master (while trying cases). So, I'm proud that so many have enjoyed these articles about storytelling, voir dire, jury consulting, litigation graphics, trial technology, persuasion, and much much more. These articles are ranked by the number of visits to the article. Some have been read hundreds of thousands of times. I hope you will keep reading our old and new articles, and feel free to share a free subscription with a friend. A2L Consulting's Top 100 Articles of All Time 5 Questions to Ask in Voir Dire . . . Always The Top 14 Testimony Tips for Litigators and Expert Witnesses 10 Ways to Spot Your Jury Foreman Lists of Analogies, Metaphors and Idioms for Lawyers 14 Tips for Delivering a Great Board Meeting Presentation 15 Tips for Great Customer Service from the Restaurant Industry The 50 Best Twitter Accounts to Follow for Lawyers and Litigators The Top 10 TED Talks for Lawyers, Litigators and Litigation Support The Top 5 Qualities of a Good Lawyer 10 Things Every Mock Jury Ever Has Said 12 Reasons Bullet Points Are Bad (in Trial Graphics or Anywhere) 15 Fascinating Legal and Litigation Infographics 4 Ways That Juries Award Damages in Civil Cases 16 PowerPoint Litigation Graphics You Won't Believe Are PowerPoint
I've written two articles recently about the impeachment proceedings, and after publishing each, someone has written to me and accused me of bias. With thousands of people reading these articles, this is to be expected, I suppose. Well, in these two bias accusations, I was accused once by the left and then next by the right. I'm proud of this fact, as this suggests I'm not actually demonstrating bias. In fact, I believe my political beliefs are not relevant in my role as CEO of A2L. We're not a political entity. So, I have to warn you, this article is not political, it is not about the content of the statements the presenters made, and it is also not really about the weight of the evidence on either side of the impeachment trial. It is, however, about who won the first day of trial presentations during the Senate impeachment trial — from a trial presentation best-practices standpoint. On this question, I thought the answer was clear.
The science around repetition is well settled, and I've always found it a little disturbing. For all the advanced degrees, experience with thousands of cases, and the wisdom litigation consultants like us have to share about maximizing persuasion at trial; the truth is one of the easiest ways to increase persuasion at trial is simply to repeat yourself - a lot. It is a technique used by politicians and trial lawyers alike. However, I think the political climate of the last few years has shown us that there are few upward limits on the number of times one can repeat themselves before it feels uncomfortable. And it works. Politicians on all sides and people of all political beliefs make false assertions, these assertions are repeated and amplified by social media, and over time, people come to believe them. This has happened for thousands of years. It's just much more accelerated now, so it feels new. The last ten years brought us this social media multiplier effect. Now, repetition comes fast and from seemingly independent sources - both factors that increase persuasion. Furthermore, assertions are often presented in a meme-like format, and the easier an assertion is to process, the more likely someone is to be persuaded by it. That's why short and simple quips frequently repeated are far more persuasive than a well-reasoned lecture delivered once.
I enjoy an interesting turn of phrase and an interesting bit of trivia more than most people. So, for me, I'm especially delighted when someone can find a way to combine trivia and language in a memorable way. Fortunately, in the litigation graphics and jury consulting business, there are many opportunities to do just that. At A2L, we are routinely challenged with finding a creative way, both visually and with words, to explain complex topics like volume, speed, amounts, and scale. We have written about some of these methods in articles like Explaining a Complicated Process Using Trial Graphics, Antitrust Litigation Graphics: Explaining Complex Information Simply, and 6 Ways to Convey Size and Scale to a Jury. Explaining time presents unique challenges. Sometimes you need to emphasize how long ago something occurred, sometimes you need to show how close in time two events are, and sometimes you want to show how far apart two events are. This is why timelines are used in most trials, but sometimes that simple litigation graphic is not enough to be memorable. These five tips with examples discuss different time comparisons that can come in handy when preparing for trial. 1. Explaining (orally) something happened a long time ago: If you want to explain something is old or occurred a long time ago with words, you can relate it to something everyone automatically agrees is old. For example, Bernie Sanders, Michael Bloomberg, and Joe Biden were all born closer to the Civil War than today. Hard as that may seem to believe, it's true and very memorable. I don't share that with any political intent, I promise. These men are people to admire for various reasons. What's interesting is that you'll probably repeat this fact to someone else, which is exactly the same behavior we want from jurors. That's the power of an original and surprising time comparison. Oxford University is older than the Aztec Empire, The Incas, and the printing press. This fact is similarly surprising. To most, the Aztecs and the Incas seem ancient. In a way, they are. But Oxford opened its doors in 1049. Humans and the T-Rex lived closer in time than the T-Rex and the Stegosaurus. I founded A2L Consulting about a year after Jeff Bezos founded Amazon. I keep telling myself I can still catch up. 2. Explaining the passage of time: A2L was engaged by the Justice Department to help explain how several individuals conspired to win government contracts by illegally sharing information on the telephone. A defense was raised that they didn't really speak by phone that often. Using an election year reference to the home of Sarah Palin, we explained that the conspirators had spent 3,548 minutes on the phone. That number by itself would probably mean nothing to a jury. We translated that fact into a memorable litigation graphic that showed that in 3,548 minutes, someone could drive from New Orleans (site of the trial) to Wasilla, Alaska (the election year reference). The implication was, of course, that in that amount of time, a lot of conspiring could be accomplished. They were convicted.
Last month I wrote about trial technology lessons trial lawyers could learn from the impeachment hearings. In that article, I highlighted a (common) technology mistake one congressman made using PowerPoint as part of their effort to question a witness. As the impeachment hearings moved into the next phase in front of the Judiciary Committee,even more PowerPoint presentations were being used to help question witnesses. Unfortunately, since most of the members of congress are not routinely presenting and persuading with PowerPoint, they made many of the same litigation graphics mistakes that a novice trial lawyer might. PowerPoint is a funny thing. Anyone can use it (even trial lawyers, paralegals, and associates), but almost no one can use it well when persuasion is the goal. Since anyone can make a slide that looks pretty good, they often don't know they are damaging their persuasiveness in the process of creating a slide. In many trial presentations I see, lawyers who do their own work would have been far better off not using trial graphics at all. If you are an expert in the field (like the team at A2L), you know there are simply too many rules of psychology, technical challenges, and skill sets to keep track of it all -- unless you do this kind of work every day. We have written about this many times in articles like: 12 Reasons Litigation Graphics are More Complicated Than You Think 17 Reasons Why Litigation Consultants Are Better at Graphics Than Law Firms Trial Lawyers: Only Do What Only You Can Do In the judiciary phase of the impeachment hearings, I noticed the same kinds of mistakes were made over and over. Many relate to the most common type of litigation graphic -- the call-out. A call-out litigation graphic is one where a portion of a document is highlighted or magnified in someway to draw attention to some aspect of the document, often just some key phrases. We’ve written about best practices involving call-outs many times before: Should You Read Documents Out Loud at Trial? Font Matters - A Trial Graphics Consultant's Trick to Overcome Bias 3 Styles of Document Call-outs Used at Trial During a single day of hearings, I noticed at least five key problems that were repeated over and over. 1. Font size. The font size used throughout most of the hearings was generally not large enough. I try to encourage people not to let their font size dip below 28 points in PowerPoint. It’s a common rule that gets broken, but when you see your witnesses or jurors squinting, you know you’ve got an issue (as seen in the photo below). 2. Font Clarity. I think many call-outs are better when they are re-typed. Re-typing just makes the text more clear in most cases. I understand that many trial lawyers want a jury to feel that they are seeing the real document, but I believe this is best achieved by showing an image of the complete document and coupling that with a re-typed call-out in a font that matches the document. No one can read the tiny, fuzzy, and low-contrast text in the document call-out below when it is projected onto a screen. The designer would have been much better off showing the slide below, then highlighting, then doing a re-typed version of the text in a call-out that filled the screen.
Last week I shared A2L's top 10 articles of the year based on the visits of our 10,000+ subscribers. In those articles, there are many valuable best practices, useful war stories, and litigation consultant expert tips for trial lawyers and the professionals who support trial lawyers — particularly if you are interested in storytelling, jury consultants, litigation graphics, or trial technology/using hot-seaters. However, for as valuable as I know these articles are, I think other articles were published over the last year or two that may have been overlooked for one reason or another — and they should not have been. Sometimes the title doesn’t capture the attention of our audience. Sometimes the timing of the release of a particular article is terrible. Sometimes the news of the day simply competes with our publication, The Litigation Consulting Report. So in that light, here are six articles that I think are really exceptional and useful for every trial lawyer. I believe that when read together, they will improve the performance of both veteran and new trial lawyers alike. Here are six recent articles that every trial lawyer should read: Develop Your Trial Story – Sooner, Not Later: This article by veteran trial lawyer and senior litigation consultant, Alan Rudlin, explains clearly when one should develop their trial narrative. Obviously, the answer is suggested by the title, but hearing the rationale from such an experienced expert will help any trial lawyer prepare for trial more effectively. Great Trial Lawyers Behave Differently: Simply put, if the other 99% of trial lawyers really knew how the top 1% of trial lawyers prepare for trial, I believe the 99% would improve their trial prep. This article gets to the heart of the stark difference in trial preparation strategies. Netanyahu Persuades and Presents Better Than Most Trial Lawyers: While Netanyahu's fall from grace is noted, it takes nothing away from the fact that the PowerPoint presentation shown here was incredibly well executed. Every trial lawyer could learn something from it.
In recent months we have published lists of A2L Consulting's top articles related to various trial-focused topics. These articles include our very best insider tips plus 30 years of observed best practices pertaining to opening statements, mock trials, litigation graphics, and trial preparation generally. One additional topic that deserves special attention is the use of trial technology and how best to use a trial technician or hot-seater. As experienced trial professionals know (or even long-time readers of this publication), if you fail to use the right trial technology set-up or trial technician/hot-seater, you can inadvertently damage your credibility. In most cases, the benefits of using trial technology far outweigh any (easily mitigated) risks of doing so. Done well, the use of trial technology will create a deeper connection with the factfinder(s), it will speed up a trial, and you will be perceived as more credible and thus more persuasive. Below are 10 of our top articles focused on how to engage the right trial technician for you and how to work with that hot-seater to maximize persuasion at trial: 12 Tips to Hire the Right Trial Technician for Your Trial 11 Traits of Great Courtroom Trial Technicians E-Book: How To Find and Use Trial Technicians and Trial Technology
I’ve been in the litigation graphics consulting business for 30 years. In that time, I’ve witnessed technology transitions from printed trial boards to laser disks to PowerPoint and much more. However, the most important transition I’ve seen involves a shift in belief. Top-tier trial lawyers who once viewed litigation graphics as optional now understand they are essential. Note that I say “understand” rather than “belief.” That’s because the need for high-quality and well-designed litigation graphics is rooted in science, not in a belief system. Study after study in the last 50 years authoritatively prove that litigation graphics are a requirement -- not a luxury -- for effective persuasion. Even after 30 years and thousands of cases, I genuinely love trying to figure out how to make a complex or boring case interesting and understandable while using the latest in persuasion science to convince the factfinder(s) that our position is correct. I’m passionate about this work, and I enjoy writing about it. Below are the fifteen articles that I think are a must-read for every trial lawyer (and the trial team members who support them) who is serious about persuading judges and juries. I’ve added a few bonus webinars and books after the list. Read these and the articles linked to from these articles, and you’ll be a near-expert in litigation graphics theory and visual persuasion. 12 Reasons Litigation Graphics are More Complicated Than You Think 16 PowerPoint Litigation Graphics You Won't Believe Are PowerPoint 12 Ways to SUCCESSFULLY Combine Oral and Visual Presentations
As both a leading jury consulting firm and a leading litigation graphics consulting firm, we can offer a unique perspective about the intersection of these two fields. A mock trial is frequently a part of A2L's jury consulting work. One aspect of designing and executing a valuable mock trial that I take particular interest in is the development of litigation graphics for both sides of the case. This litigation graphics presentation is typically created in PowerPoint and is designed to support the "clopening" argument for each side's case. If it is not apparent, the industry term "clopening" is a portmanteau of the words opening and closing. During an actual trial, argument is prohibited during an opening statement and reserved only for the closing statement. During a mock trial, the opening and closing statements are combined into a single event where a case is introduced, explained, and argued. A typical clopening argument is 1-2 hours long, and an average of 30-60 real and demonstrative evidence slides will be used to support the clopening argument. Just a few years ago, many jury consulting firms neglected to use and test visual presentations during a mock trial. For decades, we have explained the obvious importance of this testing and made a case for it in articles like: Why Litigation Graphics at Mock Trials Make Sense, Why You Should Pressure-Test Your Trial Graphics Well Before Trial, 7 Questions You Must Ask Your Mock Jury About Litigation Graphics, and Mock Trial Testing of Litigation Graphics AND Arguments. In my experience, the visual presentation is as important as the oral presentation during a mock trial. It aides in juror understanding, it speeds up the case considerably, it provides lessons to the litigation graphics team, and it makes for a more realistic simulation of the actual trial. See, Insist Your Litigation Graphics Consultant Attend Your Mock Trial. As is often the case for a trial, preparation for a mock trial is typically focused on the development of the initial presentation for the mock jurors. It's a sensible place to concentrate trial prep efforts as designing this presentation forces timely preparation of the legal arguments, the development of a well-honed narrative, and often the discovery of the best way to visually explain a case. Preparing these presentations for a mock trial is quite different from preparing for a courtroom trial, however. Whether you are a veteran trial lawyer or you are considering your first mock trial. These three tips below are useful for anyone planning a mock trial and have proven to be critical in the very best mock trials I have observed:
This month A2L Consulting celebrated its 24th anniversary! I'm proud to say that we are at the top of the jury consulting, litigation graphics, litigation consulting, and trial technology industry in most national polls. In honor of all those top trial lawyers who rely on us every day, I want to add value to your practice today with the unique content of this article.. These five mini-series-style articles are some of the best of our 600+ trial-focused articles, and there is just nothing else like them available anywhere. Each takes a deep dive into a specific trial-focused topic. Winning Before Trial focuses on actions one can take pre-trial to eliminate the need for a trial entirely. Throughout this series the importance of preparation is emphasized. In 24 years, there is no greater predictor of success at trial than the level of preparation for trial LONG in advance of trial. The article on persuasion during opening brings together some of our most important material. As an organization, we believe most cases are won or lost during the opening statement. This article is written with winning your opening in mind. The storytelling article builds on this concept as does the article focused on being a great expert witness. Finally, the article about the Reptile Trial Strategy is one of my favorites. This complex topic is tackled from the defense lawyer perspective. Without an understanding of this plaintiffs lawyer strategy, a defense lawyer experiencing a reptile attack for the first time will be overwhelmed by the strategy before they realize it's happening. Top 5 A2L Mini-Series-Style Litigation Articles 1. 5 Ways to Maximize Persuasion During Opening Statements (4 Parts) 2. Repelling the Reptile Trial Strategy as Defense Counsel (5 Parts)
Share: